A person can always answer the chat on your site. Or the AI assistant answers, someone on your team watches the conversations and steps in whenever they like, and if the customer asks to talk to someone, the AI hands over the chat.
Coming soon -
People only
You or your team answer, from one inbox for every conversation. For anyone who'd rather not rely on AI.
A person answers, from one inbox for every chat. -
AI with a person
The AI assistant answers, day and night. A person sees the conversations as they happen and can step in whenever they like. If the customer asks to talk to someone, the AI hands over the chat.
Example. Giulia could see the conversation and step in earlier.
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Shops
When there's always someone in the shop who can answer.
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Made-to-measure work
When every request is different and it takes a person to understand it.
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Anyone who wants the human touch
When customers expect to talk to you.
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Anyone with lots of questions
When the AI can answer the usual ones and you want to be there for those that matter.
Answer in person or with AI?
Tell Maia how you work, out loud or in writing. She'll help you see which live chat suits you. The consultation is free.
Questions
Do I have to sit at the computer all day?
No. When you're away, visitors leave a message, or the AI answers and hands you the conversations that matter.
Can I step in while the AI is answering?
Yes. You see the conversations as they happen and can step in whenever you like.