Persuasion isn't what you write. It's what your reader decides.
Department Communication Psychology
The psychology that makes copy, content and sales work. It sits beneath everything else.
The ingredients
11 guides
Persuasion has little to do with prettier words. It comes down to understanding what your reader decides, and why. Communication psychology is the ingredient beneath copy, content and sales, and it's what separates a message that slides right past from one that gets people to act.
-
Small Business Storytelling: Structure, Examples and Mistakes Small business storytelling works when you pick the right story, the right hero and a structure (hero's journey or SCQA) that moves buyers to decide. 30 October 2026
-
Effective Team Communication for Small Businesses: 7 Practical Habits Effective team communication in a small business: 7 practical habits, from weekly 1:1s to a decision log, so you stop chasing information. 23 October 2026
-
How to Give Feedback to Employees: The SBI Model With Examples Give employees feedback they can act on with the SBI model: situation, behavior, impact, plus a clear ask. Scripts and examples for small businesses. 18 October 2026
-
How to Persuade Clients: A 5-Step Framework for Sales Conversations How to persuade clients without pushing: a 5-step sequence (discovery, problem, context, solution, next step) with call scripts and AI prompts. 1 October 2026
-
Copywriting Psychology for Small Business: Headlines, CTAs, Biases Put the right words where the eye actually stops: headlines, CTAs and cognitive biases that turn small business service pages into quote requests. 23 September 2026
-
How to Define Your Brand Tone of Voice Using Brand Psychology Brand tone of voice starts with brand psychology. Here's a practical method to define it and keep it consistent on your site, social and quotes. 15 September 2026
-
Price Anchoring and Framing: How Small Businesses Should Price Offers How framing and price anchoring shape your price list, quotes and negotiations, so a small business protects its margin without looking expensive. 6 September 2026
-
Why Isn't My Business Showing on Google Maps? Causes and Fixes Not showing up on Google Maps? Run the incognito test to see if your profile is missing, suspended or just ranking low, and fix the right problem. 3 September 2026
-
Communication Problems at Work: 7 Common Causes and How to Fix Them In SMBs, communication problems stem from missing processes, not people. The 7 most common causes and how to fix them with simple, repeatable methods. 20 August 2026
-
Best Commercials Ever: What Small Businesses Can Learn From Them The best commercials (Apple, Dove, John Lewis) and what a small business can actually copy on a tight budget, starting from the story, not the camera. 8 August 2026
-
Communication Psychology for Small Businesses: A Practical Guide Communication psychology for small businesses turns a founder's instinct into a method: 5 steps, feedback and meeting scripts, AI prompts to cut waste. 1 July 2026
Other departments
- Acquisition & Metrics What a customer costs you, and what they bring in. CAC, funnels, ad benchmarks.
- Editorial Content Production The topics that get you cited by Google and AI. In your voice. Never ChatGPT's.
- Websites & Landing Pages A landing page that converts, or a cinematic site for your brand. Either way, it has to sell.
- Marketing Strategy & Planning Who you target, how you run the team, who you partner with. The work AI won't do for you.